I’m sorry, but I just cannot answer that question

I have only been licensed for a few months now and fortunately I have started out with a good number of friends and family wishing to purchase a house or list their current home. Being such a new agent has it’s ups and downs as I have to call and ask my mentor tons of questions all the time. Being around real estate since I was 18 though definitely helps.

As an agent, I want to be as helpful as possible to you and your family so before we look at a house, I generally do a ton of research on it so I can answer your questions before, during and after a showing. I do the same thing for a listing so that it gets listed for the best price and I can accurately market the house to sell it for you.

All of this being said, there are just some questions that I get asked and I simply cannot answer. Below are a couple of examples I have been asked in my short time as a licensee.

“Is this area safe? Would my family and I be safe in this neighborhood?”
I am from Lancaster and Fairfield County. I was born and raised here. I probably have an answer for you but the fact remains that I simply cannot answer this question for you. I can provide you with plenty of resources for doing this research on your own though! There are so many websites that cater to this type of knowledge which is awesome however you much do the research on your own.

So why can I not answer this question? There are a number of reasons but the biggest one is that talking about a neighborhood could be seen as redlining or steering. Both are against the law and prohibited for Fair Housing Law. Steering or redlining is basically where I try and limit you to certain neighborhoods or steer you away from other locations for one reason or another.

“Who lives around here? Are there many “insert some kind of demographic here” around here?”
If you ask a friend or family member who is familiar with the area you are looking at houses in, you may get a very different answer from what I will give you.

So why can I not answer this question? By me answering those types of questions, I could be violating Fair Housing Laws. Simple as that. There are plenty of resources online where you can research the makeup of neighborhoods, areas and entire cities or counties! I would be more than happy to proceed those resources for you.

“Why is the owner selling? Who are they? Do they have kids? Are they old? Are they getting a divorce? I just knew they were getting a divorce!”

When buying a home, I think it is good to do as much research as a buyer as you can. And I will do as much as I can for you as well so you are as informed as you can be. However, I likely will not and cannot answer these questions for you as I simply do not know. And it is very likely that even asking the listing agent for this information ahead of time will not yield much good information simply because the listing agent will not disclose the information without explicit permission from the seller. I would leave this information out of your home buying decision making.

“Is something wrong with the house? I heard “insert rumor here” from the neighbor or a friend that this thing is wrong with the house.”

As your agent, it is my duty to inform you of everything I can. That being said, I am not a home inspector, termite inspector, septic inspector, water inspector, electrician, well inspector, structural engineer, or a contractor. HOWEVER – I will provide you a list of people our brokerage has worked with in the past and you may choose to have any inspection done on the home you would like and I would encourage it!

“How are the schools around here? Please find us a home in the best school district in the area.”

Again, steering you toward particular school districts or schools in a neighborhood is against Fair Housing Law and I cannot do it. I can, again, provide you with resources to do research on area schools. Once you have told me where you would like to be, I can help find a house in that area – no problem at all.

I think that is all for today. Just remember that as your agent, I try to answer all of your questions as we progress through this journey that is finding the next place for you to call home. If I do not know an answer or cannot give you an answer to a question, just know that I will find or help you find an answer!

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